Right to cancel
In case you are not completely satisfied, we ask you to follow the instructions mentioned below. This is in order to contribute to the rapid and smooth handling of the return process.
1. The goods should be examined immediately at delivery by the customer for transportation damage. By visible transport and packaging damage, the customer must request a written confirmation from the carrier, at the time of accepting the goods from the shipping company.
If the item is damaged, you must inform us ORMODA asap. (max within 24 hours of receipt)
2. You have the right to return the good(s) within 30 days without giving a reason.
3. In order to exercise your right to return the goods, you must inform us by a clear statement (e.g. via email [email protected]) about your decision to return them.
4. Goods must be returned complete and in their original packaging.
Effects of cancelation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than;
(a) 30 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 30 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 30 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 30 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.
You will have to bear the direct cost of returning the goods when shipping overseas.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Warranty and repair
The Ormoda warranty policy is automatically in effect upon purchase by the buyer. The two year warranty on a watch or a jewel guarantees the buyer that the product meets the standards of usability, reliability and durability.
The warranty does not apply:
- damages as a result of improper usage such as scratching, bouncing, falling
- in case of inattention
- intentional damage
- neglected care
- refund of the return cost by the customer after 30 days
We offer watches with 3ATM, 5ATM and 10ATM.
- 3ATM is splash resistant, so ok for rain, hand washing, other occasional contact with water.
- 5ATM is suitable for swimming, fishing, other outdoor activities.
- 10ATM is suitable for snorkeling and other prolonged contact with water, but not for scuba.
Warranty does no longer apply to a watch or a jewel in case a third party performed repair works or other works on theOrmoda product.